Return & Refund
What is your return policy?
In general, you can return your order within 30 days of receiving it. You can register your return through our Returns portal. Items must be unused,...
How can I return my order?
In general, you can return your order within 30 days of receipt. We only accept returns from the country where the order was originally delivered. We...
Do you provide a return label?
After registering your return in the returns portal, you can generate a return label directly via a link. This service is only available for returns w...
Is it possible to exchange an item for another?
Yes – in the returns portal you can indicate that you would like an exchange when registering your return. Simply select the desired replacement item...
When can I expect my refund?
Refunds are always issued to the original payment method or as store credit for your next purchase. Depending on your payment provider, it may take 5...