Return & Refund
Return policy, refund, pause payment
Do you provide a return label?
If you would like to use our service, you can create a return shipping label for €7 after registering your return. You will be redirected to a short f...
How can I exercise my right of withdrawal?
For distance selling contracts, you generally have a statutory right to withdraw from the contract within 14 days. With us, however, you have 30 days ...
Is it possible to exchange an item for another?
Yes – in the returns portal you can indicate that you would like an exchange when registering your return. Simply select the desired replacement item...
When can I expect my refund?
The refund will generally be made using the same payment method that you originally used. We will reimburse all payments we have received from you wi...
Can I return the gift packaging?
Our gift packaging is excluded from returns and therefore cannot be returned or refunded. Even if you return an item from your order, the gift packagi...