Return & Refund
What is your return policy?
In general, you can return your order within 30 days of receiving it. You can register your return through our Returns portal. Items must be unused,...
How can I return my order?
In general, you can return your order within 30 days of receipt. We only accept returns from the country where the order was originally delivered. We...
Do you provide a return label?
After registering your return in the return portal, you can create a return label directly via a link. A fee of €7 will be deducted from your refund ...
Is it possible to exchange an item for another?
Yes – when registering your return in the return portal, you can request an exchange. Select your desired replacement item, and once your return is re...
When can I expect my refund?
Refunds are always issued to the original payment method or as store credit for your next purchase. Depending on your payment provider, it may take 5...