When can I expect my refund?

The refund will generally be made using the same payment method that you originally used.

We will reimburse all payments we have received from you without undue delay and no later than 14 days from the day we receive your notice of withdrawal. We may withhold reimbursement until we have received the returned goods or until you have provided proof that you have sent them back—whichever occurs first.

If you selected KLARNA as your payment method, you can register your return and pause the payment free of charge until your return has been processed. To do so, log in to KLARNA using your email address, click on your BRUNA order, and select the option “Register return” at the bottom. Your invoice will be paused in the meantime and automatically updated once we have processed the return.