Shipping & Delivery

How long does shipping take and how much are the shipping costs?

Orders received before 11:30 a.m. (CET) Monday through Friday will be shipped the same business day. Orders received after 11:30 am (CET) will be ship...

Where do you ship to?

We currently ship (almost) worldwide, except to Russia and China....

Can I have my order sent to a parcel station?

We usually recommend selecting a private address as the delivery address for your order. If you would still like to have your order sent to a collecti...

How can I track my order?

As soon as your order leaves our warehouse you will receive a shipping confirmation and a tracking number that can be used to track your order and che...

Do I have to pay additional taxes or customs for my order?

For orders to the European Union as well as Switzerland, UK, USA, South Korea, South Africa, Canada and Australia, we will cover the customs charges a...