My Order
Can I cancel or make changes to my order?
Within one hour of placing your order, you have the option to change or cancel your order directly through the order confirmation. After this one-hou...
Where can I find my order number?
You can find your order number in the order confirmation sent to your email address after purchase. You'll also find your order number in the shipping...
How can I track my order?
As soon as your order leaves our warehouse you will receive a shipping confirmation and a tracking number that can be used to track your order and che...
What should I do if I haven't received any order confirmation or shipping confirmation?
Please check that our emails haven't ended up in your spam folder. Also, please make sure that you have used the correct email address when ordering. ...
What should I do if I receive a defective piece of jewelry or a wrong item?
(1) Defective piece of jewelry We're so sorry that you received a defective product. Please take a picture or video of the item that clearly shows th...
What should I do if an item is missing from my order?
(1) Carefully check the second compartment of your fabric pouch In some cases, two pieces of jewelry are delivered in one jewelry pouch, or one or mo...